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Price Promise Claim

Please follow the instructions here if you would like to make a claim against our Price Promise. Please be aware, this does not extend to customers using e-vouchers in conjunction with the Tesco Clubcard Points exchange.

Making a claim

Please email us with the following information :

  • Full name
  • Email address
  • Telephone number
  • Booking reference number for
  • The lower price you found
  • The website you found the price on
  • A screenshot of the web page displaying the fare / price / journey details
  • Please ensure you have read our terms and conditions before submitting a claim
  • Trains


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Top train ticket offers

Birmingham New Street to Manchester

Save up to 83% on advanced bookings

Loyalty points 6 £6.70

Birmingham New Street to Edinburgh

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Loyalty points 15 £16.00

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