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What to expect from

Now we've un-wrapped our redspottedhanky across the World Wide Wonderland and made it available to you, we thought that we should tell you why we created the service and what you should expect from us - our commitment to you, our customers.

What we're about

It has taken a great deal of time and effort from us at and our partners and suppliers to bring this website to you. We want you to enjoy buying your tickets with us, we want to make the experience more fun for you and deliver a service that you can trust in and rely upon.

At, we believe in honesty and trust, and we are committed to our customers.

We'll give you something back

We realise that travel is done for a reason - not many people in the world use trains, planes and automobiles just for the sake of travelling, and we understand these are all means to an end.

We believe that we stand alongside many people when we say the mechanism by which travel is sold online is not focused enough on the needs of today's travellers. There is too much focus on the ‘hardware’, whether it is a train, plane or automobile, and not enough focus on the software ‘experience’, customer service or inspiration.

At, we believe we have a solution to fix this. We know any lasting solution will require long term commitment, and we're willing to give this to our customers.

When you buy a ticket we automatically put you in to our unique Loyalty Club and earn points when you buy through us. You'll then have the power to exchange these points for travel and in future with our partners for leisure or retail products.

Let’s be honest, travel is not cheap, and too many businesses seem to forget that there are real people like you, who may not feel like they're getting good value for money.

We won't charge you a credit card fee

Unlike other travel companies, we won't charge you to use your credit or debit card at We strongly feel that you already pay the banks enough for having a credit card, so we're not going to double charge you.

All business that take credit cards get charged by the banks to process the transaction, but you wouldn't be charged a credit card fee when paying for services at Tesco, Marks & Spencer, BP, Next, Boots and other retailers - so why should you be charged when you use your own electricity and broadband when buying travel tickets, hotels, car hire and event tickets from your home PC?

We'll always be open and honest with you

It's generally accepted economic theory that transparent markets are more efficient, and help to reduce prices. So we'll make sure that operates as openly and honestly as possible. We'll also take every opportunity - and even try to create opportunities - to lower ticket prices for you.

We'll make it easier to purchase travel tickets

Right now, even if you're able to find the tickets for the trip that you want to make, the hotel you want to stay in, the cars you want to hire or the events you want to see, it's really not all that easy to buy them. Unmanned stations, poor websites, bad customer service, excessive fees and deceptive marketing all lead to customer problems.

We've done our best to make clear and intuitive to use. Using the best functionality available, we truly believe our train ticketing solution is the best on the market for you to find the best value tickets that meet your needs.

We understand that selling you a ticket is not enough, that's why we're committed to providing you with enough information to plan and manage your trip and to let us know how it went (whether good or bad). We'll continue developing our website to provide real-time travel information, route maps, destination information and independent reviews, so that you can make a fully informed choice before buying your travel tickets online.

Through initiatives such as these, we always strive to make the experience of buying your travel tickets care-free, secure and positive - after all this is part of the travel experience.

What if things go wrong?

We are committed to providing you with the best service we can, sometimes this may not always be possible, where we have let you down or not met your expectations we will do our best to put things right as quickly as possible where we can.

We want you to keep coming back to to buy your train tickets, we believe the best way to do this is to build trust with you, that we can deliver to your needs time after time.


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