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Scotland’s train and station quality tested and on track

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It’s good news for train travellers headed to the Edinburgh Festival

Scotland’s trains and rail stations have been quality tested and experts say they’re on track, so there’s even more reason to find cheap trains to Edinburgh, Glasgow, Inverness, Aberdeen and more.

According to, Transport Scotland recently assessed Scottish train stations, passenger services and railway carriages – and found services had improved in many key areas to make rail-riding up north an even better experience.

Transport Scotland’s SQUIRE scheme (Service Quality Incentive Regime) found trains were cleaner, services more punctual and staff seemed increasingly friendly and helpful – making train travel even better for those heading to the Highlands or the bright lights of Edinburgh and Glasgow.

Officials did say, though, Scotland’s train stations could look to improve ticket offices, station clocks, train seats and train lighting.

Alex Neil, the government’s Cabinet Secretary for Infrastructure and Capital Investment, said the performance shows Scottish trains are firmly on track and a real pleasure to travel on, especially as the SQUIRE scheme has very exacting standards.

“Transport Scotland’s SQUIRE system is one of the toughest regimes in the UK, with targets set as high as 99 per cent for aspects of rail travel which we know are important to passengers,” he said.

“Last winter was particularly challenging for rail operators and passengers in Scotland and it is a credit to ScotRail that customer satisfaction remains higher than the UK average.

“Over the past twelve months ScotRail has improved its performance in a number of key areas and Transport Scotland will continue to highlight areas where further improvements are required to ensure that standards are high for rail passengers in Scotland.”

If you’re looking to test Scotland’s newly improved rails for yourself, don’t forget to check our journey planner for cheap train tickets.

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