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Contact us about Ticketing

You'll find help here if you have a question about your booking or need to make a booking

How to get in touch

If you have a problem please first check our Top FAQs below, if you can't find what you are looking for then get in touch by:

  • submitting an enquiry below
  • emailing us at
  • call our support line on (Freephone) 0800 377 7748 between 09:00 – 17:30 Monday to Thursday and between 09:00 - 17:00 on Friday. Weekends and bank holidays closed.

In general if you have a problem with the ticket you bought from this site to do with delivery, payment, exchanges or refunds then please contact us directly.

If you have a more general comment about your journey with a train operator or staff on your journey or delays then you should contact the Train Operator direct, you can get their contact details by clicking on the link below and going to the relevant Train Operator page.

Contact us

  • Trains


Calendar View

Our new Quick Search feature is the easiest way to find the very cheapest day to travel for selected journeys.

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Outward Journey


Return Journey



Railcards must be carried on the journey with your tickets. more info 

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Train Timetables

Outward Journey


Return Journey


Your Stay

Adults & Children

Room 1

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Car hire location

Pick up date and time


Drop off date and time


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Top train ticket offers

Birmingham New Street to Manchester

Save up to 83% on advanced bookings

Loyalty points 6 £6.70

Birmingham New Street to Edinburgh

Save up to 86% on advanced bookings

Loyalty points 15 £16.00

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