Contact us about Ticketing

How to get in touch

If you have a problem please first check our Top FAQs below, if you can't find what you are looking for then get in touch by:

• submitting an enquiry below
• emailing us at redspottedhanky@atos.net
• call our support line, open every day from 08:00 - 20:00 on 0800 377 7748 (freephone)

In general if you have a problem with the ticket you bought from this site to do with delivery, payment, exchanges or refunds then please contact us directly.

If you have a more general comment about your journey with a train operator or staff on your journey or delays then you should contact the Train Operator direct, you can get their contact details by clicking on the link below and going to the relevant Train Operator page.

Top FAQs

How do I claim for a refund?

Where’s my refund?

My tickets haven’t arrived what do I do?

My tickets have failed from TOD ( Ticket on departure machine at the station) how do I proceed?

I can’t access my Loyalty account who do I contact?

I need to change my tickets how do I proceed?

Where do I find my e vouchers?

How do I make a formal complaint?

How do I change my seats?

How do I use my e vouchers ?

View all FAQs