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Our site isn't translated however click here for a translated introduction

Travelling on British Railways

This mini guide is aimed to help people visiting and travelling to the UK from abroad.

Planning your Journey

Our website isn’t translated but we hope this introduction can give you a little helping hand when it comes to booking cheap train tickets, hotels and even arranging a hire car for your trip. If you have any questions or need a little more assistance then get in touch and we’ll see what we can do.

To ensure you get your trip off to a smooth start, begin by planning your journey in advance with our online journey planner . You will also find a translated ‘how to video’ here.

Buying tickets before you arrive in the UK

You can buy your tickets online ahead of time for travel between any UK stations. You will need to collect your tickets from a UK train station so think about where you will be starting your journey from and select that station to pick up your tickets. Ticket machines are located in almost all of the bigger stations. If you’re starting your journey from a smaller station where ticket collections aren’t available then you’ll need to arrange to pick up your tickets from the nearest station ahead of your trip. Make sure you bring the same credit or debit card you used to buy the tickets as well as the confirmation number as this information is required to verify and distribute your tickets.

The delivery page will let you know what stations tickets can be collected from, sometimes an e-ticket may be available for your journey. You can then print your own ticket. If your station does not offer ticket collection then there will be an option to choose another station. You can collect tickets as soon as they are purchased even if you are not travelling for a few weeks so think about what stations are near you or even near (or in) your airport or port of arrival .

Mainline Trains

Mainline trains in the UK usually offer two classes of service: First Class and Standard Class. You’ll usually find a range of services on board, from a buffet car and toilets to bicycle racks, at-seat power and wi-fi Internet. Select services offer at-seat service in First Class, a travelling chef or a dedicated dining car. Because trains can get busy at peak times, it’s usually worth making sure you’ve got a seat reservation.

Local Trains

Local and commuter trains offer fewer services, but many still offer First Class compartments as well as Standard Class. You’ll find toilets on most of these trains. Please check before you travel if you want to take a bicycle with you. It’s not usually possible to make reservations on local trains.

Connecting via London

Many mainline and local services in the South of England connect via London. London is home to 13 different mainline terminus stations, with easy connections between them via the London Underground network, also known as the ‘tube’. You can add a London Underground travel card to your purchase. These tickets will be distributed along with your main train tickets when you collect at the station.

At the Station

Facilities vary widely from station to station and line to line across the British railway network. Mainline stations in cities will normally have a full range of services including ticket offices, shops, bars, cafes, disabled access, taxi ranks and toilets. Rural and suburban stations tend to have far fewer services.

Buying tickets on your mobile have a mobile ticketing app which is compatible with most smart phones. You can either search for our app on your phone’s app store or if you are browsing our website from a compatible smartphone then you will see a button to download the app directly. You will be able to buy tickets for up to 8 passengers at a time through the app.

Staying and travelling within the UK

Travelling around the UK by train can be a great way to travel safely and easily between cities. There are several ways to buy train tickets for travel on the UK railways. It’s usually cheaper if you buy your tickets in advance and travel off-peak (after 9.30am and before 3.30pm). You can purchase online with up until an hour before you travel.

You can also arrange a rental car with for your visit to the UK. Hiring a car will give you a little freedom and flexibility for your journeys. Use our car hire search frame to check out availability and prices.

There are some beautiful cities across the UK and you can enjoy them with a nice hotel booked through . We have a huge selection of hotels across the UK and the rest of the world and offer competitive prices in partnership with Expedia.

So you can book your trains, cars, hotels even your flights and European rail if you want to, with confidence all under the same roof.


You can call or email to get in touch with customer service . We can’t book your tickets for you but we will endeavor to help you with any problems or questions you may have. At you will not pay credit card or debit card fees and you can earn Loyalty Points to redeem against future train travel with us. We want to put a little fun back into travel and when it comes to trains, cars and hotels we hope we have!


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