Please check here for some of our frequently asked questions about our loyalty scheme.
Call Web Support on 0800 377 7748 (free phone).
Or email firstname.lastname@example.org and provide screen shots of any errors that have occurred whilst logging into your account. These errors can then be rectified either by the contact centre staff , alternatively they will be escalated the Technical Support.
There is no need to opt in to the loyalty scheme, as soon as you make a purchase we automatically create your loyalty account so you can start earning points straight away.
Loyalty points are earned on all rail ticket purchases, plus the delivery fees you may pay.
Click on the loyalty link from the home page or a link from my account pages, you will be asked to sign in and then follow the instructions on the screen to redeem your points or look at your account
You can redeem your loyalty points against the purchase of rail tickets only at the moment, we hope to expand this out to our partners and key retail outlets soon and we will let you know as we enhance our loyalty programme.
Yes, they expire at the end of each calendar year.
Yes, you will earn loyalty points on the entire value of your booking including any fees.
Save up to 83% on advanced bookings
Loyalty points 6 £6.20
Save up to 85% on advanced bookings
Loyalty points 16 £16.00