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Please check here for some of our frequently asked questions about our loyalty scheme.

I can’t access my Loyalty account who do I contact?

Call Web Support on 0800 377 7748 (free phone).

Or email and provide screen shots of any errors that have occurred whilst logging into your account. These errors can then be rectified either by the contact centre staff , alternatively they will be escalated the Technical Support.

How do I enter the loyalty scheme?

There is no need to opt in to the loyalty scheme, as soon as you make a purchase we automatically create your loyalty account so you can start earning points straight away.

How do I earn loyalty points?

Loyalty points are earned on all rail ticket purchases, plus the delivery fees you may pay.

How do I redeem loyalty points?

Click on the loyalty link from the home page or a link from my account pages, you will be asked to sign in and then follow the instructions on the screen to redeem your points or look at your account

What can I use my Loyalty points for?

You can redeem your loyalty points against the purchase of rail tickets only at the moment, we hope to expand this out to our partners and key retail outlets soon and we will let you know as we enhance our loyalty programme.

Do my loyalty points expire?

Yes, they expire at the end of each calendar year.

Do I get loyalty points on the booking fee?

Yes, you will earn loyalty points on the entire value of your booking including any fees.

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Top train ticket offers

Birmingham New Street to Manchester

Save up to 83% on advanced bookings

Loyalty points 6 £6.70

Birmingham New Street to Edinburgh

Save up to 86% on advanced bookings

Loyalty points 15 £16.00

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