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Please check here for some of our frequently asked questions about registering with

Why should I register on

The benefits of registering on our website are:

  • You can check and amend your bookings online.
  • You can store details such as your favourite journey and your billing address. This can save time if you use the site regularly.
  • We can, if you give us permission, send you details or new features and promotional offers only available to our registered users.
  • You will have the option to sign up to the Loyalty Scheme where you can earn points on each purchase you make.

How do I register as a customer on

You can register and thereby create an account with us at anytime, using the My Account area situated in the top right corner of the homepage of the website and also when completing a purchase. Registering allows you to save your preferences to make purchase quicker and easier, and enables access to discounted fares when travelling on services.

How do I register and book online if I live outside the UK?

Our website allows customers outside the UK to register with us and purchase tickets. We are unable to deliver overseas, however you will be given the option to collect them from a Self service ticket machine, where available.

How do I update my personal details?

When you need to update your personal details (e.g. email address, telephone number or password) log in to Your Account and proceed to the ‘Update personal details’ page. If you have any difficulties updating your information please contact Web Support on 0800 377 7748 (freephone)

I no longer wish to receive email communication from What should I do?

If you no longer wish to receive emails from us then log into Your Account, select the field to cancel email communications and tick the box. Your instruction will be processed within 7 working days. Alternatively you can opt out from all of our marketing emails using the instruction at the bottom of the email.

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Birmingham New Street to Manchester

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