Please check here for some of our frequently asked questions about car hire.
How do I refund my Car Hire booking?
To cancel or refund your car hire booking you will need to contact the Car Trawler customer help line with your itinerary number.
Who should I contact about my booking if I have question?
You should contact the Car Trawler help desk and quote your itinerary number
Do I get loyalty points on my booking?
Yes, currently you earn double loyalty points on Car Hire bookings made through redspottedhanky. Points are allocated 28 days after the completion of your booking.
Can I use my loyalty points to get a discount off my booking?
No, at the moment you can only use your points to get a discount off train travel.
Top train ticket offers
Birmingham New Street to Manchester
Save up to 83% on advanced bookings
Loyalty points 6 £6.50
Birmingham New Street to Edinburgh
Save up to 86% on advanced bookings
Loyalty points 15 £15.00
Just for you...
We at redspottedhanky aim to give you the best customer service possible, however if you are not happy with how we have dealt with your business,
you can contact the European Commission Online Dispute Resolution Platform here.
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