- home
- Frequently Asked Questions
- Engineering And Disruption
Please check here for some of our frequently asked questions about engineering work and possible disruptions.
Part of my journey is by bus - where will it depart from?
Station staff will be on duty to direct you to the bus departure point.
How will I know if there is engineering work affecting my travel arrangements?
Engineering work is planned well in advance and the information provided at the time of purchasing your train tickets should be up to date. Please consult the following pages for relevant engineering works: www.nationalrail.com or contact National Rail Enquiries on 08457 484950.
Where can I find maps showing the UK rail network?
To find maps showing all Train Operator stations and routes across the country please go to www.nationalrail.com . These are large maps and require the free Adobe Acrobat reader software.
What should I do if my train is delayed?
If your train is delayed you should retain your tickets and contact the Train Operator responsible to progress any refund claim. They will be able to tell you if you are entitled to any compensation.
How do I get a refund if my train is delayed or cancelled
If your train is delayed you should retain your tickets and contact the Train Operator responsible to progress any refund claim. They will be able to tell you if you are entitled to any compensation.
Top train ticket offers
Birmingham New Street to Manchester
Save up to 83% on advanced bookings
Loyalty points 6 £6.50
Birmingham New Street to Edinburgh
Save up to 86% on advanced bookings
Loyalty points 15 £15.00
Just for you...
We at redspottedhanky aim to give you the best customer service possible, however if you are not happy with how we have dealt with your business,
you can contact the European Commission Online Dispute Resolution Platform here.
© 2014 All Rights Reserved. | Site by Cogent Elliott