Please check here for some of our frequently asked questions about luggage and lost property.
All luggage must be labelled under the National Rail Conditions of Carriage. This information can also be used to return any lost property.
Subject to space and availability group luggage should be checked into the drivers or guards' van.
Please contact a member of the station team on the platform or the ticket office and ask them for assistance to ensure you are standing in the right area of the platform for the storage area. When the train arrives contact the on board team to ask for their assistance.
We advise that you always label your luggage clearly when you are travelling on trains.
On the approach to your destination station, advise a team member of the on board team that you will need access to the van. Station and onboard teams will advise you in the alighting procedures.
If you lose something on a trains, please contact the appropriate Train Operator with the details.
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