By continuing to use redspottedhanky.com you are agreeing to the website Terms and Conditions, the Privacy Policy, and the Use of Cookies. We use cookies to collect and process anonymous information about your visit to our website. We will use this information to improve the contents of our site or to collate statistics about it, or to otherwise improve and personalise our services to you.

Close
Our site isn't translated however click here for a translated introduction

Mobile App

Please check here for some of our frequently asked questions about our mobile app.

Made a duplicate booking on our app?

Contact the redspottedhanky.com Web Support Helpdesk, open every day from 08:00 - 20:00 on 0800 377 7748 (freephone).

We will need you to provide your booking reference number and to confirm your First and last name.

Once your details have been located you will need to confirm your:

- To and from destination

- Date and Time of travel

- Cost of the trip

We will also need to know whether you have received or collected the tickets already. If you have collected the tickets these will need to be returned to:

redspottedhanky.com

Refund Department

1 Trinity Court Broadlands

Wolverhampton

WV10 6UH

Note that customers will be reimbursed for the recorded delivery amount providing that a receipt of the postage is received and these funds will be returned in the way of redspottedhanky.com vouchers.

Once we have received the original tickets and have confirmed the card details we will pass your details onto our Refund Department who will process an immediate full refund on Advance non-refundable tickets (no admin fees are applicable).

How can I download the iPhone application?

You will need to go to the mobile pages within our site, click on the iphone link and then follow the instructions. Alternatively you can search for our iphone application in the “iphone applications” area and download it direct.

Do I need to register to buy a ticket?

No, you can buy without registering, however if you do not register you will not earn loyalty points on your purchases

Do I earn loyalty points using the mobile app?

Yes, as long as you register and log in through the app you will earn loyalty points as normal.

Can I use my e-voucher on the mobile app?

Not at the moment, to use your e-vouchers you will need to visit the main site and purchase that way.

Can I get a reservation on the app?

Yes for advance tickets which are mandatory reservations.

How do I collect my tickets using the app?

You can either have the ticket delivered to your mobile phone (if the Train Operator allows this for the service you have chosen), if they do not allow it then you can collect your ticket at the station machines as normal.

What if I don’t want to register?

You can just purchase without registering but you will not have an account and so will not earn loyalty points for these transactions.

Can I get a refund on my ticket?

Yes you can if the refund rules allow this, you will need to visit the website, my account and start the process off there.

Can I do a change of journey on my purchase?

If the rules allow it, you can but this must be done through the My Account section of the website.

Will I be able to see my purchases in my account

Yes all your purchases will be shown in them account area and if you are logged in through the loyalty area as well.

Can I get a ticket delivered to my phone?

Yes where the Train Operators allow this to happen, it is a very limited service currently.

  • Trains
  • Hotels
  • Cars

Journey

Quick Search

Our new Quick Search feature is the easiest way to find the very cheapest day to travel for selected journeys.

more options

Outward Journey

:

Return Journey

:

Passengers


Railcards must be carried on the journey with your tickets. more info 

Show me

Train Timetables

Outward Journey

:

Return Journey

:

Your Stay

Adults & Children

Room 1

Add another room

Car hire location

Pick up date and time

:

Drop off date and time

:

Drivers age

Top train ticket offers

Birmingham New Street to Manchester

Save up to 83% on advanced bookings

Loyalty points 6 £6.20

Birmingham New Street to Edinburgh

Save up to 85% on advanced bookings

Loyalty points 16 £16.00

Just for you...

Download our Smartphone app