Please check here for some of our frequently asked questions about our mobile app.
Contact the redspottedhanky.com Web Support Helpdesk, open every day from 08:00 - 20:00 on 0800 377 7748 (freephone).
We will need you to provide your booking reference number and to confirm your First and last name.
Once your details have been located you will need to confirm your:
- To and from destination
- Date and Time of travel
- Cost of the trip
We will also need to know whether you have received or collected the tickets already. If you have collected the tickets these will need to be returned to:
1 Trinity Court Broadlands
Note that customers will be reimbursed for the recorded delivery amount providing that a receipt of the postage is received and these funds will be returned in the way of redspottedhanky.com vouchers.
Once we have received the original tickets and have confirmed the card details we will pass your details onto our Refund Department who will process an immediate full refund on Advance non-refundable tickets (no admin fees are applicable).
You will need to go to the mobile pages within our site, click on the iphone link and then follow the instructions. Alternatively you can search for our iphone application in the “iphone applications” area and download it direct.
No, you can buy without registering, however if you do not register you will not earn loyalty points on your purchases
Yes, as long as you register and log in through the app you will earn loyalty points as normal.
Not at the moment, to use your e-vouchers you will need to visit the main site and purchase that way.
Yes for advance tickets which are mandatory reservations.
You can either have the ticket delivered to your mobile phone (if the Train Operator allows this for the service you have chosen), if they do not allow it then you can collect your ticket at the station machines as normal.
You can just purchase without registering but you will not have an account and so will not earn loyalty points for these transactions.
Yes you can if the refund rules allow this, you will need to visit the website, my account and start the process off there.
If the rules allow it, you can but this must be done through the My Account section of the website.
Yes all your purchases will be shown in them account area and if you are logged in through the loyalty area as well.
Yes where the Train Operators allow this to happen, it is a very limited service currently.
Save up to 83% on advanced bookings
Loyalty points 6 £6.00
Save up to 86% on advanced bookings
Loyalty points 16 £16.50