Please check here for some of our frequently asked questions about the delivery of your tickets.
There are a variety of ticket delivery options available to you:
Self-service ticket machine
You can collect your ticket from any self-service ticket machine listed on our website. Please bring the credit or debit card you used to buy your ticket, as well as the booking reference number allocated to you when you booked.
First Class Post
First Class post is free for all deliveries. Tickets will be processed and dispatched by First Class post within 24 hours of booking. Tickets must be booked at least 6 working days prior to travel.
Next Day Special Delivery
If you book your tickets by 16.00hrs, delivery is guaranteed by 13.00hrs the next working day. A signature will be required upon delivery. Bookings made on a Friday will be delivered the following Monday. Bookings made on Saturday will be processed the following Monday for delivery on Tuesday. All Next Day Special Delivery services are insured for up to £500. Special Delivery rates are inclusive of VAT per address. Next Day Special Delivery cost £10.
Postal and Special Delivery are not permitted delivery options for overseas addresses. Those registering from an overseas address or using an overseas registered card will be able to collect their tickets at a self-service ticket machine. Unfortunately it is not possible to post to a UK address.
Please note , in the unfortunate event your tickets fail to be received in the post Redspottedhanky have procedures which are required to be followed before any action can be taken.
You are required to make contact minimum 72 hours before travel to advise you have not received your tickets.
A DONR (Declaration of none receipt)is required to be fulfilled and returned to email@example.com
Failure to comply with the above can result in full fare tickets been purchased for your journey.
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