FREQUENTLY ASKED QUESTIONS

You’ll find some of the more commonly asked questions about our business travel solutions below. But we pride ourselves on being friendly and available. So if there’s anything you need to ask, feel free to give us a call between 9am and 5:30pm weekdays on 0800 377 7748.

  • How do I apply for a business account?

    Easy. Just click on the link below to start the application progress https://www.businessaccount.redspottedhanky.com/secure/apply.aspx

    You may be asked for some specific company details so it would be helpful to have these handy at the time of your application:

    • Company details (for example, VAT number, Company or Charity registration number)
    • Bank details for Direct Debit set up

    If you're having problems setting up your account or have any questions on the application stages then please contact: Heather Walmsley on redspottedhankycorporate@atos.net

    or

    email the redspottedhanky Customer Contact Centre on redspottedhanky@atos.net

    For more urgent enquiries, please call 0800 377 7748 between 8am and 8pm daily.

  • Is there an overview you can provide on redspottedhanky.com buiness accounts?

    You can download a PDF overview of our Business Account offering here:

    Business Account Overview

  • I’d Like to know more about business accounts - who do I contact?

    Please contact our team on redspottedhankycorporate@worldline.com

    Alternatively, give our redspottedhanky customer contact centre a call on 0800 377 7748 and they will direct your enquiry to the relevant team.
    For urgent enquiries please call the contact centre as email responses can be 24 - 48 hours.

  • Already have an account and wish to add users?

    In order to add users to BAMS, please log in and then click ‘Users’ followed by ‘Add new users’.

    Still having trouble? Call the helpdesk on 0800 377 7748.

  • Why isn’t the website recognising my e-mail address?

    First, check you’ve been added as a user on BAMS by the account manager assigned to the company. Once you then register on the corporate website, the two e-mails will match and you will be able to purchase tickets under the account.

  • I’m unable to book as the website is stating my company is near its credit limit

    For credit limit enquires and booking issues please contact redspottedhankycorporate@worldline.com

    Alternatively please call the redspottedhanky Contact Centre on 0800 37777 48 they will direct your enquiry to the relevant team.

    For urgent enquires please call the contact centre as email responses can be 24 - 48 hours response time.

  • What date will I receive my invoice?

    Invoices are sent the following month, between the 6th and 10th.

  • Is there any discount for business accounts?

    The rates available are the same as the fares on the public site. However, we’ll work with you to make finding these as easy as possible.

  • What date is the direct debit taken?

    The direct debit is taken on the 15th of each month for the previous month’s bookings (or the following working day).

Phone

Telephone

Ring us on the number below (9- 5.30 Mon - Fri) and we will try and help!

0800 377 7748
Email

Email

You can drop us an email with your queries and we'll get back to you as soon as possible

Email us
Brochure

Brochure

We have a downloadable brochure containing all the above information and more.

Download

Apply Online

Apply for a redspottedhanky.com business account today, and start taking control of your corporate travel.

Apply Now