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Fees Update

At we pride ourselves on being totally honest and transparent with our customers. That’s why we wanted to let you know about a couple of changes we’ve had to make to our booking fees.

Booking fees

Rising costs mean that, reluctantly, we have no choice but to increase our booking fee to £1.50.

It’s something we’ve resisted in the past, but in order to continue providing you with an excellent service it’s a change that has become unavoidable.

The increased booking fee will be introduced from Thursday 14th March 2019.

Rest assured, we will continue to keep it simple with a flat rate of £1.50 per booking - no matter how many tickets you purchase with each booking or how much you spend.

Unlike other operators however we still don't charge a credit card fee.

Delivery & collection fees

There are no changes to our delivery fees. You can always pick your ticket up at the station free of charge or if you need your tickets posted then there is a small charge of £1 for standard postal delivery (normal rules apply to next day delivery).

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