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Important Information - Avanti West Coast COVID-19

Avanti West Coast, along with other UK train operators, is introducing a reduced timetable in response to the COVID-19 pandemic. This will take effect from Monday, March 23rd.

Reduced Timetable

We will be running four trains per hour to key destinations for most of the day, just under half the normal volume of week-day services. Calling patterns have been amended to ensure that stations are not missed out wherever possible. In some instances, destinations that were previously served by direct services will now involve a change of trains. This timetable will be in effect until further notice. To check your journey, please visit www.avantiwestcoast.co.uk .

This timetable consists of:

  • 1 train per hour (tph) London-Manchester via Stoke, calling at Milton Keynes, Stoke-on-Trent, Macclesfield and Stockport.
  • 1 tph London-Wolverhampton, calling at Milton Keynes, Rugby, Coventry, Birmingham International, Birmingham New Street and Sandwell and Dudley.
  • 1 tph London-Glasgow, calling additionally at Crewe, and all regular stations including both Oxenholme and Penrith. A small number of trains will call at Lockerbie and Motherwell at key times.
  • 1 tph London-Liverpool, calling at Watford, Stafford, Crewe and Runcorn.
  • 1 train per day will run Holyhead-Euston and return each day, calling at Milton Keynes, Crewe, Chester and all AWC calling points between Chester and Holyhead.
  • 1 train per day will run Euston-Chester and return each day, calling at Milton Keynes and Crewe.
  • 1 train every 2 hours between Chester and Birmingham to maintain connectivity to North Wales and between Birmingham and the North West.
  • A small number of trains call at Nuneaton, Tamworth and Lichfield at key times.
  • There will be no service to Edinburgh, Blackpool, Shrewsbury or Wrexham. Other operators will continue to serve these stations

Refunds and Ticket Validity

While this timetable is in operation, customers with booked-train-only tickets (Advance tickets) can also travel the train on either side of their booked train. Peak restrictions remain in force. For customers with an Any-Time or Off-Peak ticket, a full refund will be available. For customers with an Advance ticket, we have waived the £10 fee for changing train times (though the difference would have to be paid if a ticket is changed for a more expensive journey). Please check our website for further details.

Cash Handling

From Monday, 23 March our staff will only be accepting card payments. Cash payments will still be possible at our automatic ticket vending machines but cash will not be accepted onboard or in ticket offices.

Ticket Inspections

Our train managers will still inspect tickets onboard but this will be done without physically touching the ticket. Customers will be asked to hold tickets up for inspection or place them on a table.

First Class Service

Our First Class Lounges will be closed until further notice. Our onboard First Class service will still be in place, including free alcohol, but the range of food offered will be reduced.

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