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Birmingham New Street Station (BHM)

Birmingham New Street Rail Station is Birmingham’s main railway station. It’s on the Birmingham loop of the West Coast Main Line, trains run to Birmingham New Street Station from Plymouth, Cardiff, Newcastle, Glasgow and many other locations.

It’s only a short distance from the Birmingham Hippodrome, the Bullring and other local attractions. It’s also easy to get to other Birmingham stations from Birmingham New Street Rail Station to catch connecting services.

Birmingham New Street Station information

Birmingham New Street Train Station

Address:

Birmingham New Street Station
New Street
Birmingham
West Midlands

Ticket Office Opening times

Location Description

Car Park: Short Stay Car Park
Operator: APCOA Parking (UK) Limited
Phone number 0845 077 4224
Web address: http://www.apcoa.co.uk
Opening hours: Monday To Friday: Open 24hrs on the specified days (defined as 00:00 until 23:59)
Saturday: Open 24hrs on the specified days (defined as 00:00 until 23:59)
Sunday: Open 24hrs on the specified days (defined as 00:00 until 23:59)
Number of spaces: 40
Free of charge: No
Taxi: Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). For more information visit traintaxi.
Cycle Parking
Cycle storage type: Stands
Sheltered cycle storage: yes
Cycle storage location:

Between Stephenson Street and the Moor Street Link Bridge

. If you want to take your bicycle on the train, please check with the relevant train operator beforehand :- http://www.arrivatrainswales.co.uk http://www.crosscountrytrains.co.uk http://www.firstgreatwestern.co.uk http://www.londonmidland.com http://www.virgintrains.co.uk
Cycle storage spaces: 46. If you want to take your bicycle on the train, please check with the relevant train operator beforehand :- http://www.arrivatrainswales.co.uk http://www.crosscountrytrains.co.uk http://www.firstgreatwestern.co.uk http://www.londonmidland.com http://www.virgintrains.co.uk
CCTV Coverage: Yes
Accessible taxis: Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit traintaxi.
Impaired mobility set down / pick up points available: Yes. Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000
Airport: Regular train service to Birmingham International. 10 - 15 minute journey

Ticket buying and collection

Ticket Office: Yes.
Opening hours: Monday, Tuesday, Wednesday, Friday, Saturday: 05:15 - 23:00
Sunday: 07:00 - 23:00
Accessible Booking Office Counter: Yes. Floorwalkers are available to assist all customers
Induction Loop: Yes.
Ticket machines: Yes.
Collection of pre-purchased tickets: Yes.

Staffing and general services

Left luggage: Yes.
CCTV Coverage: Yes

Facilities

ATM Machine: Yes.
First class Lounge: Located On the paid concourse between Platforms 3 & 4 Tickets Accepted Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers No showers are available
Internet kiosk available:
Pay phones: Yes.
Accessible Public Telephones: Located opposite Network Rail recpetion on the main concourse
Public Wi-Fi: Yes. Find WiFi Hotspots around Birmingham New Street station
Refreshment facilities: Yes.
Shops: Yes.
Toilets: Yes. Men: between escalators to platforms 11b-12b. 30p Women: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p). Accessible: the men's and women's toilets have accessible cubicles. Free with Radar key or ask attendant Baby change: between escalators to platforms 11b-12b, free. The toilets between the escalators to 5a-6a have closed.
Baby changing facilities: Yes.
Showers:
Trolleys:
Waiting Rooms: Yes. There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b.

Accessibility and mobility access

Ramp for train access: Yes.
Step free access coverage: Yes. Suitable for disabled passengers. Lift access to all platforms. 
Wheelchairs available: Yes.
Impaired Mobility Set Down: Yes. Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains - 0845 000 8000
Accessible Public Telephones: Located opposite Network Rail recpetion on the main concourse
Accessible Taxis: Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit traintaxi.
Accessible Booking Office Counter: Yes. Floorwalkers are available to assist all customers
Induction Loop: Yes.
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