First Great Western Trains

Contact First Great Western

If you need to get in touch with First Great Western, you can call their customer relations team on: 08457 000 125

Other useful contact numbers for First Great Western include:

• Lost property - 08457 000 125
• Group travel booking - 08457 000 125
• Assisted travel - 0800 197 1329
• Welsh speaking enquiry line - 0845 604 0500

First Great Western - services

First Great Western’s Principal Services

• Penzance – London Paddington
• Plymouth – London Paddington
• Exeter – London Paddington
• Bristol – London Paddington
• Reading – London Paddington
• Cardiff / Swansea – London Paddington

First Great Western offers group discounts for 10 or more adults travelling together, with a 26% discount. Group travel must be booked at least seven days before the date of travel.

High speed train services have capacity for up to six bikes, with all other services having a limit of two. Cycle reservations are essential for some on peak services to and from London Paddington, and bikes cannot be carried on some First Great Western Turbo train services.