Please browse our Frequently Asked Questions to help get you the information you need for a smooth journey.
Top FAQs
My tickets haven’t arrived what do I do?
My tickets have failed from TOD ( Ticket on departure machine at the station) how do I proceed?
I can’t access my Loyalty account who do I contact?
I need to change my tickets how do I proceed?
Where do I find my e vouchers?
Ticketing at the station
Please check here for some of our frequently asked questions about train ticketing including seating, ticket types, fast tickets and refunding.
Theatre Tickets FAQs
Please check here for some of our frequently asked questions on our Theatre Tickets
About redspottedhanky.com
Please check here for some of our frequently asked questions about redspottedhanky.com.
On board
Please check here for some of our frequently asked questions about on-board services.
Assisted travel and minors
Please check here for some of our frequently asked questions about assisted travel and unaccompanied minors.
Affiliates
Please check here for some of our frequently asked questions about our affiliates and partners.
Engineering works
Please check here for some of our frequently asked questions about engineering work and possible disruptions.
Travelling in London
Please check here for some of our frequently asked questions about travelling in London.
Travelling with cycles
Please check here for some of our frequently asked questions about travelling with cycles
Luggage and lost property
Please check here for some of our frequently asked questions about luggage and lost property.
Mobile Ticketing
Please check here for some of our frequently asked questions about buying tickets from your mobile phone.