Frequently Asked Questions

Top FAQs

Latest Travel Advice

Check the latest travel advice from the government and public health officials

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The redspottedhanky App

Find out how to download and make bookings through our easy to use app

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Our Fees

It's really simple to understand our fees. We don't charge any!

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Railcards

What Railcards are available and how do I purchase one?

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Refunds

We've put together a simple guide to help you get to grips with train ticket refunds, simply answer the questions to see if you can claim for a refund on your train fare.

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About redspottedhanky.com

Please check here for some of our frequently asked questions about redspottedhanky.com.

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Ticketing at the station

Please check here for some of our frequently asked questions about train ticketing including seating, ticket types, fast tickets and refunding.

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On board

Please check here for some of our frequently asked questions about on-board services.

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Assisted travel and minors

Please check here for some of our frequently asked questions about assisted travel and unaccompanied minors.

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Engineering works

Please check here for some of our frequently asked questions about engineering work and possible disruptions.

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Travelling in London

Please check here for some of our frequently asked questions about travelling in London.

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Travelling with cycles

Please check here for some of our frequently asked questions about travelling with cycles.

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Luggage and lost property

Please check here for some of our frequently asked questions about luggage and lost property.

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Stations

Please check here for some of our frequently asked questions about rail stations.

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