Frequently Asked Questions

Please check here for some of our frequently asked questions about refunds.

Please check here for some of our frequently asked questions about rail stations.

Please check here for some of our frequently asked questions about our mobile app.

Please check here for some of our frequently asked questions about train ticketing including seating, ticket types, fast tickets and refunding.

Please check here for some of our frequently asked questions on our Theatre Tickets

Please check here for some of our frequently asked questions about redspottedhanky.com.

Please check here for some of our frequently asked questions about E-vouchers

Please check here for some of our frequently asked questions about on-board services.

Please check here for some of our frequently asked questions about assisted travel and unaccompanied minors.

Please check here for some of our frequently asked questions about our affiliates and partners.

What Railcards are available and how do I purchase one?

Please check here for some of our frequently asked questions about engineering work and possible disruptions.

Please check here for some of our frequently asked questions about travelling in London.

Please check here for some of our frequently asked questions about travelling with cycles

Please check here for some of our frequently asked questions about luggage and lost property.

Please check here for some of our frequently asked questions about hotels.

Please check here for some of our frequently asked questions about car hire.

Please check here for some of our frequently asked questions about Tesco.

Please check here for some of our frequently asked questions about buying tickets from your mobile phone.