Frequently Asked Questions

National Rail companies are asking passengers to continue to follow the latest advice from government and public health officials.

We've put together a simple guide to help you get to grips with train ticket refunds, simply answer the questions to see if you can claim for a refund on your train fare. If your journey has been impacted by COVID-19 please find additional information below.

At redspottedhanky.com we pride ourselves on being totally honest and transparent with our customers. That’s why we wanted to let you know about a couple of changes we’ve had to make to our booking fees.

Please check here for some of our frequently asked questions about rail stations.

Please check here for some of our frequently asked questions about train ticketing including seating, ticket types, fast tickets and refunding.

Please check here for some of our frequently asked questions about redspottedhanky.com.

Please check here for some of our frequently asked questions about on-board services.

Please check here for some of our frequently asked questions about assisted travel and unaccompanied minors.

What Railcards are available and how do I purchase one?

Please check here for some of our frequently asked questions about engineering work and possible disruptions.

Please check here for some of our frequently asked questions about travelling in London.

Please check here for some of our frequently asked questions about travelling with cycles

Please check here for some of our frequently asked questions about luggage and lost property.