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Frequently Asked Questions

Please browse our Frequently Asked Questions to help get you the information you need for a smooth journey.

Refunds

Please check here for some of our frequently asked questions about refunds.

Stations

Please check here for some of our frequently asked questions about rail stations.

Mobile App

Please check here for some of our frequently asked questions about our mobile app.

Ticketing at the station

Please check here for some of our frequently asked questions about train ticketing including seating, ticket types, fast tickets and refunding.

Theatre Tickets FAQs

Please check here for some of our frequently asked questions on our Theatre Tickets

About redspottedhanky.com

Please check here for some of our frequently asked questions about redspottedhanky.com.

E-vouchers

Please check here for some of our frequently asked questions about E-vouchers

On board

Please check here for some of our frequently asked questions about on-board services.

Assisted travel and minors

Please check here for some of our frequently asked questions about assisted travel and unaccompanied minors.

Affiliates

Please check here for some of our frequently asked questions about our affiliates and partners.

Railcards

What Railcards are available and how do I purchase one?

Engineering works

Please check here for some of our frequently asked questions about engineering work and possible disruptions.

Travelling in London

Please check here for some of our frequently asked questions about travelling in London.

Travelling with cycles

Please check here for some of our frequently asked questions about travelling with cycles

Luggage and lost property

Please check here for some of our frequently asked questions about luggage and lost property.

Hotels

Please check here for some of our frequently asked questions about hotels.

Car Hire

Please check here for some of our frequently asked questions about car hire.

Tesco

Please check here for some of our frequently asked questions about Tesco.

Mobile Ticketing

Please check here for some of our frequently asked questions about buying tickets from your mobile phone.

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