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Ticket Delivery Policy

We will dispatch tickets by normal post to the address you specify during the delivery process. You should always ensure that the address provided is correct. Tickets will be processed and dispatched by First Class post within 24 hours of booking. Tickets must be booked at least six working days prior to travel, in order for them to be delivered by normal post.

Restrictions

Normal post is not a permitted delivery option for overseas addresses. Those registering from an overseas address, or using an overseas registered card, will be able to collect their travel tickets at a self-service ticket machine. Unfortunately, it is not possible to post to a non UK address.

Next day delivery

To receive your tickets the next day, we will dispatch tickets by Royal Mail Special Delivery to the address you specify during the delivery process. You should always ensure that the address you provide is correct, as you will need to sign for your tickets upon receipt of delivery. If you book your tickets by 16.00hrs, delivery is guaranteed by 13.00hrs the next working day, and a signature will be required upon delivery. Bookings made on a Friday will be delivered the following Monday, while bookings made on Saturday will be processed the following Monday for delivery on Tuesday.

Next Day Delivery is not a permitted delivery option for overseas addresses. Those registering from an overseas address, or using an overseas registered card, will be able to collect their tickets at a self-service ticket machine. Unfortunately it is not possible to post to a non UK address.

Collecting tickets at the station

For many bookings, we allow you to collect your travel tickets from a range of stations, and you must allow sufficient time to collect your tickets before boarding the train. You must have your ticket collection reference, and (unless stated otherwise) the credit/debit card used to make the purchase as identification. You should note any special collection instructions given during the booking process, such as the station opening hours.

If you are unable to collect your tickets (for example due to the ticket machine(s) being out of service), you should contact the station staff for further assistance. If there are not any staff members at the station, you should board your booked train and make yourself known to the on-train staff at the earliest possible opportunity, who can help deal with your issue.

In order to collect your tickets from the station, you must use the same card which you purchased the tickets with. Please read more about what to do if you have a new card issued or if your card has been lost or stolen in our Frequently Asked Questions below.

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